=LDR 00000nam 2200000 4500 =001 INLIS000000000002148 =005 20200116150433.0 =008 200116| ||| | ind =035 $$a 0010-012000000002148 =245 $$a MELAYANI PELANGAN KECEWA =100 $$a REBECCA L. MORGAN =260 $$a JAKARTA $b PPM $c 2003 =300 $$a 21 =020 $$a 979-442-111-1 =082 $$a 658.8 =520 $$a TETAP EFEKTIF DALAM KONDISI KESAL =990 $$a 3213