=LDR  00000nam  2200000   4500
=001  INLIS000000000009771
=005  20200116175821.0
=008  200116|                      ||| | ind  
=035    $$a 0010-012000000009771
=245    $$a MELAYANI PELANGAN YANG KECEWA
=100    $$a REBECCA L. MORGAN
=260    $$a JAKARTA $b PPM $c 2003
=300    $$a 86
=020    $$a 979-442-111-1
=082    $$a 658.8
=520    $$a TETAP EFEKTIF DALAM KONDISI KESAL
=990    $$a 15620